Terms and conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the tenwrite.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and this Website operator (“Operator”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and the Operator, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Accounts and membership

You must be at least 18 years of age to use the Website and Services. By using the Website and Services and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Subscription Plans and Free Trial

We offer multiple subscription plans to suit different needs:

• Free Plan: $0/month, 5 exports/month, 1 connected site
• Starter Plan: $19/month (or $190/year), 50 exports/month, 3 connected sites, Google Drive automation
• Pro Plan: $49/month (or $490/year), 250 exports/month, 10 connected sites, Drive & Sheets automation, team collaboration (2 members included)
• Agency Plan: $99/month (or $999/year), unlimited exports, unlimited connected sites, Drive & Sheets automation, team collaboration (5 members included)

Add-on options are also available for additional exports, sites, and team members.

Free Trial

All paid subscription plans include a 7-day free trial. During the trial period, your account will have full access to the features of your chosen plan. After the trial ends, you will be charged according to your subscription plan. You may cancel anytime during the trial to avoid being charged.

For more details on our subscription plans and pricing, please visit our Pricing Page.

Cancellation & Refund Policy

Cancellation

You can cancel your subscription at any time by logging into your account. The cancellation will take effect at the end of the current paid term.

Refund Policy

All purchases are subject to a 14-day refund policy. If you are not satisfied with your purchase, you may request a refund within 14 days of your payment. To request a refund, please contact our support team at support@tenwrite.com with details about your request. Refunds are processed at our discretion and will be credited to your original payment method.

Please note that this refund policy applies to subscription payments and does not apply to add-ons or non-subscription purchases, which may have different terms.

Auto-Renewal and Billing

Subscriptions are billed in advance on a recurring basis (monthly or annually) until canceled. By starting a paid subscription, you authorize us (and our payment processor, Paddle) to charge your payment method for the subscription term. If a payment fails, we may retry charges and suspend or terminate access until payment is successful. Prices are subject to change; any price change will be communicated in advance and will take effect at the start of the next billing period.

Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.

Prohibited Uses

In addition to other terms outlined in this Agreement, you are expressly prohibited from using the Website, Services, or Content for the following:

1. Unlawful Activities:

   • Engaging in any activity that violates local, national, or international laws, regulations, or ordinances.

2. Intellectual Property:

   • Infringing upon our intellectual property rights or the rights of others.

3. Harassment and Discrimination:

   • Harassing, abusing, insulting, harming, defaming, or discriminating against individuals based on factors such as gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

4. False Information:

   • Submitting false or misleading information with the intent to deceive.

5. Malicious Code:

   • Uploading or transmitting viruses or any other type of malicious code that could impact the functionality or operation of the Website, Services, third-party products, or the Internet.

6. Unauthorized Access:

   • Interfering with or circumventing the security features of the Website, Services, third-party products, or the Internet.

7. Spam and Phishing:

   • Engaging in spam, phishing, pharming, pretexting, or any similar activities.

8. Obscene or Immoral Activities:

   • Using the services for any obscene or immoral purposes.

We reserve the right to terminate your access to the Website and Services immediately if you engage in any of the prohibited activities outlined above.

Service Availability and Modifications

We strive to keep the Services available and performant, but they may be unavailable from time to time for maintenance, upgrades, or due to outages of third-party providers (e.g., Google, WordPress, cloud hosting). We may add, remove, or modify features at any time, with or without notice. We do not offer service-level agreements (SLAs) under this Agreement. You acknowledge that exports depend on third-party APIs (Google Drive/Docs/Sheets/Blogger, WordPress REST API) and that we have no control over such APIs’ availability or behavior.

Beta Features and Previews

We may offer features identified as beta, preview, experimental, or similar. These features are provided “as is,” may be subject to additional terms, and may be discontinued at any time. Your feedback about beta features may be used to improve the Services without restriction and without compensation to you.

Intellectual Property Rights

Definition: “Intellectual Property Rights” encompass all present and future rights conferred by statute, common law, or equity related to copyright and related rights, trademarks, designs, patents, inventions, goodwill, and the right to sue for passing off. This includes rights to inventions, rights to use, and all other intellectual property rights, whether registered or unregistered.

Ownership: This Agreement does not transfer any intellectual property owned by the Operator or third parties to you. All rights, titles, and interests in and to such property will remain solely with the Operator.

Trademarks: All trademarks, service marks, graphics, and logos used in connection with the Website and Services are either trademarks or registered trademarks of the Operator or its licensors. Any other trademarks, service marks, graphics, and logos used may belong to third parties. Your use of the Website and Services does not grant you any right or license to reproduce or otherwise use any of the Operator’s or third party’s trademarks.

Acknowledgment: By using the Website and Services, you acknowledge that all intellectual property rights remain with the respective owners, and you agree to respect and not infringe upon these rights.

Enforcement: The Operator reserves the right to take legal action against any unauthorized use or infringement of its intellectual property rights.

User Content and License

You may provide content, data, or materials to be processed or exported by the Services (“User Content”). You retain all rights to your User Content. You grant the Operator a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, and otherwise process User Content solely as necessary to provide and improve the Services and to comply with law. You represent and warrant that you have all rights necessary to grant this license and that your User Content and use of the Services will not violate any law or the rights of any third party. You are solely responsible for your User Content and for maintaining appropriate backups.

Third-Party Platforms and Credentials

The Services integrate with third-party platforms and APIs (including Google Drive/Docs/Sheets, Blogger, WordPress, and hosting providers). Your use of any third-party platform is subject to its own terms and privacy policies. We do not control and are not responsible for third-party platforms. You authorize us to access your accounts on third-party platforms solely as necessary to provide the Services. You are responsible for safeguarding your credentials and authorizations; we store credentials encrypted and access them only as necessary to provide the Services.

Limitation of Liability

Scope of Liability: To the fullest extent permitted by applicable law, the Operator, its affiliates, directors, officers, employees, agents, suppliers, or licensors shall not be liable to any person for any indirect, incidental, special, punitive, cover, or consequential damages. This includes damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, and loss of anticipated savings, even if the liable party has been advised of the possibility of such damages.

Legal Theories: Liability may arise under various theories, including contract, tort, warranty, breach of statutory duty, negligence, or otherwise.

Maximum Liability: To the maximum extent permitted by applicable law, the aggregate liability of the Operator and its affiliates, officers, employees, agents, suppliers, and licensors relating to the services will be limited to an amount no greater than one dollar or any amounts actually paid in cash by you to the Operator for the prior one-month period preceding the first event or occurrence giving rise to such liability.

Essential Purpose: These limitations and exclusions apply even if the remedy provided does not fully compensate you for any losses or fails of its essential purpose.

Advisory Note: It is advised to review and understand these limitations carefully, as they play a crucial role in defining the extent of liability in connection with the use of the services.

Warranty Disclaimer

To the maximum extent permitted by law, the Website and Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, error-free, or that content will be preserved without loss. No advice or information obtained from us or through the Services will create any warranty not expressly stated herein.

Indemnification

You agree to indemnify and hold harmless the Operator and its affiliates, directors, officers, employees, agents, suppliers, and licensors from any liabilities, losses, damages, or costs, including reasonable attorneys’ fees, incurred in connection with or arising from third-party allegations, claims, actions, disputes, or demands asserted against any of them. This indemnification is a result of or relates to:

• Your Content
• Your use of the Website and Services
• Any willful misconduct on your part

Your commitment to indemnify is essential in ensuring the protection of the Operator and its affiliates from legal and financial repercussions.

DMCA and Copyright Policy

We respect intellectual property rights and expect our users to do the same. See our full DMCA Policy for instructions on submitting a notice. You may also email support@tenwrite.com with: (a) a physical or electronic signature of the copyright owner or authorized agent; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material; (d) your contact information; (e) a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner. We may remove or disable access to allegedly infringing material and may terminate repeat infringers in appropriate circumstances.

Severability

All rights and restrictions outlined in this Agreement are intended to be exercised within the bounds of applicable laws. They are applicable and binding only to the extent that they do not violate any applicable laws, and are designed to be limited so as not to render this Agreement illegal, invalid, or unenforceable.

If any provision or portion of any provision of this Agreement is determined to be illegal, invalid, or unenforceable by a court of competent jurisdiction, the intention of the parties is that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof. All such remaining provisions or portions thereof shall remain in full force and effect, ensuring the continued validity and enforceability of the Agreement to the maximum extent permitted by law.

This severability clause is included to mitigate any potential harm caused by the illegality, invalidity, or unenforceability of specific provisions and to preserve the overall enforceability of the Agreement.

Dispute Resolution

The formation, interpretation, and performance of this Agreement, as well as any disputes arising out of it, shall be governed by the laws applicable in your jurisdiction. For users in the United States, disputes shall be governed by the laws of the State of Delaware, without regard to conflicts of law principles. For users in the European Union, the laws of your member state shall apply, and you have the right to bring legal proceedings in the courts of your member state or our principal place of business.

Users in the European Union have the right to submit complaints to their local data protection authority regarding our handling of personal data and our compliance with applicable data protection laws.

Waiver of Jury Trial: To the extent permitted by applicable law, you hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement.

Non-Application of UN Convention: The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to this Agreement or the Services that cannot be resolved informally will be finally resolved by binding arbitration. The seat and venue of arbitration will be India, conducted in English by a single arbitrator in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitral award shall be final and binding on the parties and may be enforced in any court of competent jurisdiction. Each party will bear its own costs and share equally the arbitration fees unless the arbitrator decides otherwise.

No Class Actions

To the fullest extent permitted by law, disputes will be resolved only on an individual basis and not in a class, consolidated, or representative action. Nothing in this section limits your rights to bring an action in a court of small claims where permitted or to seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights.

Consumer Protections (EU/UK/Swiss Users)

For users in the EU/UK/Switzerland, nothing in this Agreement deprives you of the protection of mandatory consumer law provisions of your country of residence, and you may bring legal proceedings in your country of residence.

Changes and Amendments

We reserve the right to modify this Agreement or its terms related to the Website and Services at any time, at our discretion. When we make changes, we will:

• Revise the updated date at the bottom of this page.
• Post a notification on the main page of the Website.
• Provide notice to you in other ways at our discretion, such as through the contact information you have provided.

Immediate Effect: An updated version of this Agreement becomes effective immediately upon posting unless otherwise specified.

Your Consent: Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

It is recommended to periodically review this Agreement to stay informed about any updates or modifications.

Taxes

Prices are exclusive of taxes unless stated otherwise. You are responsible for any applicable taxes, duties, and charges (other than taxes based on our income). Where required, taxes will be charged and remitted by our payment processor.

Force Majeure

We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor conditions, governmental actions, internet or telecommunications failures, or outages of third-party services and platforms.

Export Compliance

You represent that you are not located in, under the control of, or a national or resident of any country subject to embargo or sanctions and that you are not on any U.S., EU, or UK government denied-party list. You agree to comply with all applicable export control and sanctions laws and regulations.

Assignment

You may not assign or transfer this Agreement, in whole or in part, without our prior written consent. We may assign this Agreement without notice in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, or by operation of law.

Entire Agreement; No Waiver

This Agreement constitutes the entire agreement between you and the Operator concerning the subject matter hereof and supersedes all prior or contemporaneous communications. Our failure to enforce any provision will not constitute a waiver of future enforcement of that or any other provision.

Acceptance of These Terms

By accessing and using the Website and Services, you acknowledge that you have read this Agreement and agree to all its terms and conditions. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Contacting Us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to reach out to our support team via email at:

support@tenwrite.com

We strive to respond promptly to all inquiries. Your feedback is valuable to us, and we appreciate your engagement with our services.