Privacy Policy

We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the tenwrite.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and this Website operator (“Operator”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Who we are and how to contact us

Data Controller: Tenwrite (“Operator”)
Contact email: support@tenwrite.com
If you are in the EEA/UK/Switzerland: you may contact us at the email above to exercise data rights. We have not appointed an EU/UK representative at this time. We are an individual operator based in India and do not currently maintain a physical mailing address for privacy inquiries.

Collection of personal information

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address).

We collect information in the following ways:

Information You Provide Directly:

Account details (such as name, email address)
Authentication credentials via Google OAuth (for Google Docs, Google Sheets, Google Drive, and Blogger access)
WordPress authentication credentials
Payment information (processed through our payment processor, Paddle)
Basic personal information (such as name, country of residence)
Communication preferences and support inquiries

Information Collected Automatically:

Device information: browser type, operating system, device type
Network information: IP address, referring website
Audit logs for platform security purposes
Quota usage and export tracking data

Third-Party Information:

Google account profile information (name, email) via OAuth
WordPress site information (for publishing purposes)
Blogger site information (for publishing purposes)

You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.

We do not intentionally collect “sensitive” personal information (such as precise geolocation, biometric identifiers, health information, or government IDs). Authentication tokens and application passwords are considered confidential credentials and are stored encrypted as described below.

Legal bases for processing (EEA/UK users)

Where the GDPR or UK GDPR applies, we process Personal Information under the following legal bases:

Contract: To create and manage your account, provide exports/automations, and deliver support.
Consent: For email marketing and non-essential analytics/cookies where applicable. You may withdraw consent at any time.
Legitimate Interests: To secure our Services, prevent fraud/abuse, improve features, and understand product usage (balanced against your rights and freedoms).
Legal Obligation: To comply with tax, accounting, and other legal requirements, including responding to lawful requests.

Privacy of children

We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child’s Personal Information from our Services.

We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.

Use and processing of collected information

We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.

Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information.

We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller.

In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:

Create and manage user accounts
Send administrative information
Send product and service updates
Respond to inquiries and offer support
Request user feedback
Improve user experience
Enforce terms and conditions and policies
Protect from abuse and malicious users
Respond to legal requests and prevent harm
Run and operate the Website and Services

Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your privacy rights

Depending on your location, you may have the following rights, subject to applicable law:

Access: Request confirmation whether we process your Personal Information and obtain a copy.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your Personal Information (subject to exceptions).
Restriction: Request limits on how we process your data in certain circumstances.
Objection: Object to processing based on legitimate interests and to direct marketing.
Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
Lodge a complaint: With your local supervisory authority (EEA/UK/Switzerland) about our data practices.

You can exercise these rights by contacting support@tenwrite.com. We may request information to verify your identity before responding. We will respond within the timelines required by applicable law.

California (CCPA/CPRA) rights

If you are a California resident, you have the right to:

Know: The categories and specific pieces of Personal Information we collect, use, and disclose.
Delete: Request deletion of Personal Information we collected from you (subject to exceptions).
Correct: Request correction of inaccurate Personal Information.
Opt-out of sale/share: Opt out of the “sale” or “sharing” (as defined by CPRA) of Personal Information for cross-context behavioral advertising.
Limit use of sensitive information: Limit use of sensitive Personal Information to certain purposes, if applicable.
Non-discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.

We do not “sell” or “share” Personal Information as those terms are defined under the CPRA. If that changes, we will update this Policy and provide a mechanism to opt out (including honoring Global Privacy Control signals for California residents).

Managing information

To request deletion of your Personal Information or to permanently delete your account, please contact us at support@tenwrite.com. We will process your request in accordance with applicable laws. Please note that when you delete your account, we only delete data stored in our systems. Any content you have published to WordPress or Blogger remains under your control on those platforms and is not affected by your account deletion with Tenwrite.

We use the following third-party services to provide and improve the Website and Services:

Payment Processing:

Paddle - Processes all subscription payments, billing, and refunds. Paddle handles payment card information and billing data. ProfitWell (part of Paddle) may collect usage data for analytics purposes.

Authentication and APIs:

Google - We use Google OAuth to authenticate users and access Google Drive, Google Docs, Google Sheets, and Blogger APIs. Authentication tokens are stored encrypted and decrypted only in memory when needed.
Firebase - Used for authentication and analytics.

Analytics and Performance Monitoring:

Umami Analytics - First-party analytics tool hosted by Tenwrite. Does not use cookies.
Microsoft Clarity - Session recording and heatmap analytics. Does not use cookies for EU users.
Firebase Analytics - Analytics for application improvement.
Sentry - Error tracking and performance monitoring.

Publishing Platforms:

WordPress - We integrate with WordPress.com, self-hosted WordPress, and third-party WordPress hosting. WordPress credentials are stored encrypted. We only access WordPress sites that you explicitly authorize.
Blogger - We integrate with Google’s Blogger platform via your Google OAuth token.

Data Sharing: These service providers are contractually obligated to use your information only to provide services to us and are not permitted to use or disclose your information for other purposes. We do not sell, rent, or share your personal information with unaffiliated third parties for their own marketing purposes.

We may disclose Personal Information when required by law, court order, government request, or when necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a legal process.

Sub-processors

We use trusted vendors to process Personal Information on our behalf. See the always-current list at our Sub-processors page. Our current core sub-processors are:

Paddle (billing and payments; ProfitWell analytics)
Google (Authentication; Drive/Docs/Sheets/Blogger APIs; Google Cloud Logging)
Firebase (authentication, analytics)
Umami Analytics (first-party analytics, self-hosted)
Microsoft Clarity (session analytics)
Cloudflare (hosting/CDN for website and application delivery)
Amazon Web Services SES (transactional email delivery)
Sentry (error tracking and performance monitoring)
Google Workspace (email and productivity tools for operations)

We may update this list as our service evolves. Material changes will be reflected in this Policy.

Data Processing Addendum (DPA)

For business customers who require a data processing agreement under GDPR/UK GDPR or similar laws, our standard Data Processing Addendum applies when we process Personal Information on your behalf. If you need a countersigned copy, contact support@tenwrite.com.

Disclosure of information

Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our affiliates, contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any personally identifiable information with third parties and will not share any information with unaffiliated third parties.

Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.

We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Retention of information

Account Data: We retain your account data as long as your account is active. If you delete your account, database records are retained unless you specifically request deletion, at which point we will process your deletion request.

Usage and Quota Logs: Usage logs tracking quota consumption, export history, and API calls are retained for a maximum of 3 years for billing and analytics purposes.

Audit Logs: Security and platform audit logs are retained for operational security purposes and as required by law.

Encrypted Credentials: Authentication tokens and credentials (Google OAuth tokens, WordPress credentials) are stored encrypted and retained only as long as necessary to provide services. These are never stored in plain text and are decrypted only in memory when used.

Content Metadata: Partial content metadata (such as post titles, excerpts etc.) is retained to facilitate post updates and to help you fill in missing fields when updating posts. This is retained as long as your account is active.

Aggregated Data: We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted.

We determine retention periods based on factors such as the nature of the data, the purpose of processing, legal obligations, dispute resolution needs, and security requirements. When deletion is not feasible (for example, due to backups or legal obligations), we will securely store and isolate the data from further processing until deletion is possible.

Cookies and Tracking Technologies

Our Website and Services use “cookies” and similar tracking technologies to help personalize your online experience, provide essential services, and improve our offering. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer.

Essential Cookies: Some cookies are essential for the Website and Services to function properly (such as authentication cookies for Firebase and Google Auth). These are necessary for the basic functionality of our services and cannot be disabled without preventing access to the Services.

Analytics and Non-Essential Cookies: We use cookies for analytics, performance monitoring, and personalization through Umami Analytics, Microsoft Clarity, and Firebase Analytics.

EU and GDPR Compliance: If you are located in the European Union or the United Kingdom, we do not use non-essential cookies for analytics (Umami Analytics, Microsoft Clarity, Firebase Analytics) without your explicit consent. Where configured, Umami and Microsoft Clarity operate without cookies for EU/UK users. Essential cookies for authentication and authorization (e.g., Firebase) may still function as they are necessary to provide the Services. You can manage your cookie preferences and withdraw consent at any time through your browser settings or by contacting us.

You have the ability to accept or decline non-essential cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer. Please note that declining essential cookies may prevent you from using certain features of the Website and Services.

Do Not Track and Global Privacy Control

Some browsers include a Do Not Track (DNT) setting that signals websites not to track your online activity. Because there is no industry consensus, we do not respond to DNT signals at this time. Where required by law (e.g., CPRA), we will treat valid Global Privacy Control (GPC) signals as an opt-out of any “sale” or “sharing” of Personal Information if and when we engage in such activities.

International data transfers

We may process and store information in countries other than your own, including India, the European Union, the United Kingdom, and the United States. When transferring Personal Information from the EEA/UK/Switzerland to countries that do not provide an adequate level of protection, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses and comparable mechanisms where applicable. You may contact us to request more information about these safeguards.

Data Analytics

We use analytics and performance monitoring tools to collect usage information and improve our Website and Services. Umami Analytics is our first-party analytics tool that we host ourselves. We also use third-party tools including Microsoft Clarity and Firebase Analytics. These tools may use cookies, web beacons, or other similar information-gathering technologies.

For EU users, these analytics tools do not use cookies. This information is used to compile statistical reports on user activity, monitor performance, identify trends, and improve the user experience. We do not use these tools to collect personally identifiable information, and we will not associate any information gathered from analytics with any individual User in a way that identifies them.

You can learn more about the privacy practices of each tool by visiting their privacy policies directly.

Email marketing

We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.

In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

Links to other resources

The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

As the security of Personal Information depends in part on the security of the device you use to communicate with us and the security you use to protect your credentials, please take appropriate measures to protect this information.

Data breach notifications

If we become aware of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Information, we will take appropriate measures, including investigation and mitigation. Where required by law, we will notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours after becoming aware of the breach. When the breach is likely to result in a high risk to your rights and freedoms, we will also notify you without undue delay, consistent with applicable law.

Data breach

In the event we become aware that the security of the Website and Services has been compromised or Users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website, send you an email.

Changes and amendments

We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:

support@tenwrite.com

We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.