Cookie Policy

This Cookie Policy explains how Tenwrite uses cookies and similar technologies on our Website and Services.

What are cookies?

Cookies are small text files that a website stores on your device. Similar technologies may include local storage, session storage, pixels, scripts, SDKs, and browser-based identifiers. These technologies can be essential or non-essential depending on how they are used.

What we use

Tenwrite may use essential cookies for login, authentication, security, session management, billing flows, and product functionality.

Tenwrite may also use limited analytics or support-related technologies to understand product usage, improve the Service, detect abuse, and provide customer support.

Tools that may use cookies, local storage, scripts, SDKs, request metadata, or similar technologies depending on the feature, region, and configuration include:

• Google / Firebase — authentication and app functionality;
• Paddle — checkout, billing, and payment flows;
• Crisp — support chat where enabled;
• Umami — first-party analytics and diagnostic interaction analytics where enabled;
• Cloudflare — security, CDN, DNS, and traffic protection;
• Sentry — error and performance monitoring.

Your choices

• Browser controls: You can block or delete cookies in your browser settings. Blocking essential cookies may impact functionality.
• Do Not Track (DNT) and Global Privacy Control (GPC): We do not respond to DNT signals due to lack of consensus. If we ever engage in activities that constitute a “sale” or “sharing” of personal information under applicable law, we will honor valid GPC signals for California residents.

Cookie banner

We do not run advertising cookies or third-party behavioral tracking on the marketing website. For EU/UK visitors, optional support chat widgets and diagnostic replay features are disabled unless consent is collected or another lawful basis clearly applies.

We do not show a cookie banner to EU/UK users when the marketing website is configured to use only essential technologies and analytics that do not require prior consent under our current assessment. If we introduce non-essential cookie-based technologies, support tools, advertising tools, or diagnostic replay features for EU/UK users in a way that requires consent, we will present a consent mechanism where required.

For more information about how we collect, use, store, and share personal information, see our Privacy Policy.

If you have questions about this Cookie Policy, contact support@tenwrite.com.